We came down and took quick shots, and we don't want to play that game with them. Up and down the court, that's their game, and I know that. We want the game in the 40s, low 50s max, and I think that put us in a tough spot.
There's always a surprise. It's part of the fun of the job. One client's technical security manager said the issue was lack of board acceptance. So he showed us the email he was sending his boss and even I was lost in paragraph two, it was so dense. Another client hired two convicted hackers into his bank's development team on the new online banking project because they were 'nice guys'.