[How well an online retailer manages chargebacks and fraud can aid customer retention and help build profits, Jeff Foster, executive vice president at Retail Decisions, told the conference.] There are a lot of things in <br/> common between customer service and customer care and the transactions that you determine you`re going to accept or deny, ... And there`s a lot of customer <br/> care involved in how you manage chargebacks.
Jeff Foster
#Profits #Fraud #Vice President